All UN jobs in Bangalore, India

Closing date: 2017-09-27

Vacancy Details

Post Title and level

IT Operations Officer NO-B, IT Helpdesk (Global Support Services)

Reporting to RMTM, ITSD Coordinator, WFP HQ. Rome

Position Contract: Fixed Term Appointment

Duty Station: New Delhi, India

Duration: One year (Renewable) No.of Positions 1 (One)

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hungerin our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP s strategy.

Reporting and Supervision

The Global IT Service Desk reports directly to the ITSD Coordinator in HQ and supervises three (3) team leaders and 15 ITSD Assistants in WFP India CO (based in Delhi).

Main responsibility and tasks

• Work with IT senior management in HQ to contribute and develop the plans supporting the Organization IT vision, direction and strategy as well as to establish Service Desk management related annual budgets, priority and resource requirements;
• Monitor all IT Service Desk related requests and ensure courteous, timely and effective resolution of end-user issues;
• Participates and assigns resources to projects. Reviews, edits and approved process documents or standard operating procedures (SOPs);
• Manage the Service Desk staffing, including staff and shift leaders, work planning, coordination, supervision, scheduling, development, evaluation and reporting;
• Develop and maintain appropriate Information Technology and Telecommunications contingency capacity. Contribute to the preparation and regular update of contingency plans; periodically monitor the management of risks and report on any actions taken; ensure that all offices are always adequately equipped;
• Establishes and surveys performance metrics for service management measures and reports on trends of service delivery performance across the organisation and on ITSM tool;
• Leads and mentor s team leaders and team members provide direction through development plans and Performance Competency Enhancement (PACE) evaluations, monitors workload, project workloads and responsibilities in support of the organisation vision, goals and standards of behaviour;
• Manages processes for communicating outage/emergency situations and scheduled planned maintenance activities to the organisation. Also, collaborates with other IT leaders to review communication methods periodically to identify potential changes in ways to enhance communication effectiveness;
• Leads a positive team creating an environment which encourages team and collaboration first then collaborative and capable negotiation skills allowing the candidate to partners collaboratively with organisation management finding the enhanced solutions;
• Participate in the implementation and the adoption of the Governance s principles and practices for the Enterprise (Windows Server 2016, O365, SCOM, SCCM, etc.)

Main Duties and Responsibilities Contd.

• Review and endorse staffing Performance Competency Enhancement (PACE) evaluations, Rosters, Night shift, and plans to manage a 24x7x365 coverage expectation to target service quality;
• Identify and test new software and hardware for improving and upgrading system performance; install any technology upgrades as required;
• Analyse and suggest the measures to improve the customer satisfaction score;
• Follow standard emergency preparedness and contingency planning practices to ensure that the IT Service Desk is able to provide IT services and quickly respond and deploy resources to affected areas at the onset of the crisis.
• Ensure effective coordination with other UN agencies in order to maximise possibilities of inter-agency collaboration in the field of IT and Telecommunications;
• Perform other related duties as required;

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP s Strategic Objectives and the link to own work objectives.
• Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
• Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP s mission.
• Make our mission visible in everyday actions: Sets own goals in alignment with WFP s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
• Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
• Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
• Create an I will / We will spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
• Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
• Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
• Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams priorities and preferred working styles.
• Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
• Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
• Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP s unique value as a partner.

FUNCTIONAL CAPABILITIES

Capability NameDescription of the behaviour expected for the proficiency level**Governance, Strategy and Architecture** Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.**Change Implementation, Project Management, Planning and Optimization** Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.**Technical Expertise** Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.**Service Management** Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components.**Client Management** Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.**Procurement and Contract Management** Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses. A Masters degree in Computer Science or related field will be an asset.

Language Proficiency:Fluency in English is essential.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Five years progressively responsible experience in IT Service Desk, IT Service Management including data processing applications, database management, multi-user network (Windows Server 2016), Linux Enterprise, telecommunications and Cloud Applications (Office 365), network analysis and design, hardware/software installation and management, user assistance, and report documentation
• Coordinated and managed small or medium IT projects.
• Assisted in change management procedures, activities and processes.
• Assisted in establishing standards and protocols for service excellence within own domain.
• Successfully performed installation or testing of new hardware for improving or upgrading systems performance.
• Proven experience is analysing service management results and developing service enhancement recommendations.
• Keen ground-level experience implementing IT and telecoms systems in emergencies.

ITSD Manager Competencies

As part of the capacity-building plans for the continued operation and support of the WFP Global ITSD initiative, the following list is presenting the specific Managerial/technical skills required for the special support requirements of the ITSM.

Functional Competencies (Required)

Core Values:

• Commitment
• Diversity and Inclusion
• Integrity

Core Competencies:

• Communication
• Working with People
• Drive for Results

Functional Competencies:

• Leading and Supervising
• Formulating strategies and concepts
• Analysing
• Applying Technical Expertise
• Planning and Organizing

TERMS AND CONDITIONS

Note: Candidates are required to register on the e-recruitment portal for sending their applications.

Remuneration comprises an annual base salary starting at INR 1,902,148/- (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

DEADLINE FOR APPLICATIONS

27 September 2017

https://career012.successfactors.eu/career?career_ns=job_listing&company=C0000168410P&navBar...

OR

http://www1.wfp.org/careers/job-openings

Closing date: 2017-09-27

Vacancy Details

Post Title: IT Operations Assistant, IT Helpdesk(Global Support Services Unit)

Reporting to: Head of Service Management and the Chief,Service Management Branch in Headquarters (Rome

Position Contract: Fixed Term Appointment

Position Level: GS 5 level

Duty Station: New Delhi, India

Duration: One Year (Renewable)

No. of positions: 5 (five)

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hungerin our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

ORGANIZATIONAL CONTEXT

Under the overall guidance of the Country Director and under the supervision of the Head of Service Management and the Chief, Service Management Branch in Headquarters (Hqs.), the incumbent of the post will perform the following functions

Duties and Responsibilities

To work in a shift as per the roster (The service operates on a 24/7/365 basis. Shift duty is mandatoryincluding nights and weekend shifts);

• To receive incidents and service requests through phone, email or any other medium and log them as tickets in the Incident Management System. To assign the priority to the tickets based on Urgency and Impact of the issue.

• To perform analysis, diagnosis, and resolution of complex IT problems for end-users, and recommend and implement corrective solutions for remote users as needed;

• To troubleshoot the issues by remote connection to user s machine under different environments. To troubleshoot, interpret problems and provide technical support for hardware, software, and systems. To analyse problems by using manual or automated diagnostic programs, and resolve recurring technical difficulties.

• To also install, modify, clean, and repair computer software. Communicate with clients and follow-up on all open and pending tickets. Escalate tickets to various technical groups where necessary;

• To maintain a very high level of FCR (First Contact Resolution Rate). To regularly develop troubleshooting flowcharts, utilization and contribution to knowledge management resources to achieve faster resolution and higher FCR;

• Assist users globally in how to use computer hardware and software features. Identify persistent problems, communicate and document. Further, constantly interact with users to answer questions and give advice;

• To highlight any discrepancies that are found in procedures in regards to actual workflow and applications of the procedures;

• Work with global vendor support contacts to resolve technical problems with desktop computing equipment and software. Remain in communication with customers and or 3rd party vendors regarding the status of their issue and will be the conduit between technicians, customers and vendors. Communicates highly technical information to both technical and non-technical personnel;

• To follow-up with the specialist teams for faster resolutions and request fulfilments or escalate to shift leaders as required;

• To keep the users updated on the status of requests fulfilment and incident resolutions

Duties and Responsibilities Contd.

• Suggest improvements to methods and processes in order to support the continuous improvements of IT services;
• Support the development o standard material such as training documentation and web content on behalf of senior officers, to ensure that staff (this could read as their teams) have access to required information about IT services and products;
• Perform other related duties as required;

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit s responsibilities will serve WFP s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an I will / We will spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP s teams and external partners in fulfilling team s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability NameDescription of the behaviour expected for the proficiency level**Governance, Strategy and Architecture**Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.**Change Implementation, Project management, Planning and Optimization**Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.**Technical Expertise**Continuously updates one s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.**Service Management**Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.**Client Management**Exhibits a detailed understanding of customers IT requests in order to effectively address and manage internal customers needs. Identifies recurrent issues to propose long-term solutions.**Procurement and Contract Management**Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. Secondary school education supplemented by technical training in electronics or telecommunications, computer technology or other related field. First level university degree will be an added advantage.

Foundation/practitioner level certification in ITIL best practices is desirable.

Language:Fluency in both oral and written communication in English is essential.

Expected Results and Critical Success Factors

Expected Results:

Quick restoration of IT Service to users using either a workaround or solution. Fulfilment of service requests as per the priority matrix and SLA. Produces organized, accurate and well documented records conforming to required format with well analyzed data.

Critical Success Factors:

Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems with substantial independence. Ability to obtain or give factual information of a non-routine nature involving interpretation of facts and requiring clarity of expression. Ability to perform detailed work, frequently of a confidential nature and/or to handle a large volume of work systematically, effectively and accurately. Ability to train other staff regarding relevant work responsibilities. Ability to work in a team environment and coordinate assignments to achieve common goals. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

Knowledge

• Excellent knowledge of computing technology, and in particular Windows Server 2008/2012, Active Directory, Windows 7/10, LAN topologies, MS Office 2016 (Office 365), MS Outlook, Skype 4 Business (including video, audio features), Lotus Notes and Domino.

• Security and Firewalls (VPN, ISA, Pix, SonicWall) and related tools and technology.

• Excellent technical knowledge of desktop hardware and PC internal components. Able to read and understand technical manuals, procedural documentation, and OEM guides. Ability to conduct research into PC issues and products as required. Effective interpersonal skills and relationship building skills. Strong written and oral communication skills. Ability to present ideas in user friendly language. Strong customer services orientation. Maintain technical knowledge to keep up with rapid changes in technology

Experience

At least four years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry or similar. Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline etc. In-depth knowledge and experience across service support and service delivery best practice methodologies such as ITIL; hands on experience in UN or NGO environments is desirable.

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients service problems.
• Experience in a 24x7 call center environment will be preferred.

COMPETENCIES

IT OPERATIONS MANAGEMENT & SUPPORT-Governance, Strategy and Architecture

IT OPERATIONS MANAGEMENT & SUPPORT-Change Implementation, Project Management, Planning and Optimization

IT OPERATIONS MANAGEMENT & SUPPORT-Technical Expertise

IT OPERATIONS MANAGEMENT & SUPPORT-Service Management

IT OPERATIONS MANAGEMENT & SUPPORT-Client Management

IT OPERATIONS MANAGEMENT & SUPPORT-Procurement and Contract Management

TERMS AND CONDITIONS

Note: Candidates are required to register on the e-recruitment portal for sending their applications.

Remuneration comprises an annual base salary starting at INR 731,519/- (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

DEADLINE FOR APPLICATIONS

27 Septermber 2017

https://career012.successfactors.eu/career?career_ns=job_listing&company=C0000168410P&navBar...

Or

http://www1.wfp.org/careers/job-openings

Closing date: 2017-09-27

Vacancy Details

Post Title: IT OperationsAssociate, IT Helpdesk(Global Support Services Unit

Reporting to: Head of Service Management and the Chief,Service Management Branch in WFP Headquarters, Rome

Position Contract: Fixed Term Appointment

Position Level: GS 6 level

Duty Station: New Delhi, India

Duration: One Year (Renewable)

No. of positions: 1 (one)

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hungerin our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

Reporting and Supervision

Under the overall guidance of the Country Director and under the direct supervision of the Information Technology Officer of the GSS Unit in New Delhi, the Head Business Support in HQ and the Chief, Operations and Services Branch in HQ, the incumbent of the post will perform the following functions:

Duties and Responsibilities

• Assist Information Technology Officer in staffing, shift work planning, coordination, supervision, scheduling, development, evaluation and reporting;
• Act as a shift in-charge for a shift as per the roster (The service operates on a 24/7/365 basis. Shift duty is mandatory including nights and weekend shifts);
• Assist in the deployment, monitoring, maintenance, development, upgrade, and support of corporate network and applications. Reporting on SLA's, internally and externally and the management of escalations/exceptions for calls;
• To maintain up-to-date documented procedures;
• To assist and provide input in order to identify, recommend, develop, implement, and support cost-effective technology solutions;
• To take lead in providing input and suggesting measures to improve the quality of service to end user;
• To act as a process improvement expert for a ITIL process based support center environment;
• To take lead in establishing best practices of knowledge management in a support center and act as a knowledge bank expert;
• To act as a technical specialist for the underlying IT Infrastructure and technology used for the delivery of service;
• To analyze the current state of service level agreement compliance and suggest measures to improve upon the same;

Duties and Responsibilities Contd.

• To analyze and suggest the measures to improve the customer satisfaction score; To analyze the incident resolution data and suggest measures to increase the resolution rate at first level;
• To keep abreast on the latest developments in tools and technologies for a remote based support service center and provide inputs. To analyze the current trends of volume of incidents and contribute to the process of reduction of incidents;
• To coordinate with second and third level support teams for faster resolution of incidents and service requests;
• To contribute to the process of release management for new services, applications and tools by acting as a pilot for the rollouts. To provide inputs in turn, to provide feedback to the release and deployment teams for course-correction, if any;
• To analyze the incident management database for trends and recurrence of incidents and provide inputs, to contribute to the process of proactive problem management;
• To build and generate reports on vital indicators on the quality and performance of service, and suggests measures for improvement;
• To explore the trends in market-place for self-healing and self-service tools and applications, and provide inputs for implementation;
• To provide inputs and suggest measures to improve the quality of ticket records;
• To coordinate and develop the training content, work-flow, procedures, and provide training to IT Assistants on underlying tools, applications and technology for existing and new services;
• To provide full range of technical assistance and guidance to IT Assistant
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Perform other related duties as required.

• To build and generate reports on vital indicators on the quality and performance of service, and suggests measures for improvement;

• To explore the trends in market-place for self-healing and self-service tools and applications, and provide inputs for implementation;

• To provide inputs and suggest measures to improve the quality of ticket records;

• To coordinate and develop the training content, work-flow, procedures, and provide training to IT Assistants on underlying tools, applications and technology for existing and new services;

• To provide full range of technical assistance and guidance to IT Assistant;

• Perform other related duties as required.

• To analyze and suggest the measures to improve the customer satisfaction score;

• To analyze the incident resolution data and suggest measures to increase the resolution rate at first level;

• To keep abreast on the latest developments in tools and technologies for a remote based support service center and provide inputs.

• To analyze the current trends of volume of incidents and contribute to the process of reduction of incidents;

• To coordinate with second and third level support teams for faster resolution of incidents and service requests;

• To contribute to the process of release management for new services, applications and tools by acting as a pilot for the rollouts. To provide inputs in turn, to provide feedback to the release and deployment teams for course-correction, if any;

• To analyze the incident management database for trends and recurrence of incidents and provide inputs, to contribute to the process of proactive problem management;

• To build and generate reports on vital indicators on the quality and performance of service, and suggests measures for improvement;

• To explore the trends in market-place for self-healing and self-service tools and applications, and provide inputs for implementation;

• To provide inputs and suggest measures to improve the quality of ticket records;

• To coordinate and develop the training content, work-flow, procedures, and provide training to IT Assistants on underlying tools, applications and technology for existing and new services;

• To provide full range of technical assistance and guidance to IT Assistant;

• Perform other related duties as required

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team s work processes and productivity.
• Make the mission inspiring to our team: Maps team s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an I will / We will spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

Capability NameDescription of the behaviour expected for the proficiency level**Governance, Strategy and Architecture**Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.**Change Implementation, Project management, Planning and Optimization**Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.**Technical Expertise** Continuously updates one s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.**Service Management** Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.**Client Management**Exhibits a detailed understanding of customers IT requests in order to effectively address and manage internal customers needs. Identifies recurrent issues to propose long-term solutions.**Procurement and Contract Management** Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

STANDARD MINIMUM QUALIFICATIONS

Education:Completion of Secondary school education. A post-secondary certificate in the related functional area. First level university degree will be an added advantage.

Foundation/practitioner level certification in ITIL best practices highly desirable.

Language:Fluency in both oral and written communication in English is essential.

EXPERIENCE

• At least five years of progressively responsible job related experience in information technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, web design, registry etc.
• Has experience in analyzing service management Some experience in client support, such as, a Help Desk or User Support Unit, web design team, telephone maintenance service, e-marketing group, hotline etc. and hands on experience in UN or NGO environments is desirable.
• Has experience analysing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
• Experience in a 24x7 call center environment will be preferred.

Knowledge

Sound knowledge of computing technology, and in particular Windows Server 2003/2008, Active Directory, Windows XP/ 7, LAN topologies, MS Office, MS Outlook, Lotus Notes and Domino, Lync/Office Communicator, Live Meeting, SharePoint Teamwork, Security and Firewalls (ISA, Pix, SonicWall) and related tools and technology.

In-depth knowledge and experience across service support and service delivery best practice methodologies such as ITIL is desirable

Expected Results and Critical Success Factors

Expected Results:

Well managed and supervised support staff in a country office; timely administrative support in general and specialised areas.

Critical Success Factors:

Sound judgment; ability to extract, interpret, analyse and format data and to resolve operational problems. Ability to work with minimum of supervision; to supervise and train support staff; and to work effectively with people of different national and cultural backgrounds. Ability to work with accuracy under time constraints and pressure; to deal patiently and tactfully with staff members and others and to have a high sense of confidentiality, initiative and good judgment. Good administrative and supervisory skills; ability to plan and organize work and to train and motivate support and administrative staff in a country office.

TERMS AND CONDITIONS

Note: Candidates are required to register on the e-recruitment portal for sending their applications.

Remuneration comprises an annual base salary starting at INR 965,499/- (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

Deadline for Applications

27 September 2017.

https://career012.successfactors.eu/career?career_ns=job_listing&company=C0000168410P&navBar...

OR

http://www1.wfp.org/careers/job-openings

Closing date: 2017-10-03

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.For 70years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.

Organizational Context & Purpose of the Position:

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life in its social, political, economic, civic and cultural dimensions her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society s most disadvantaged citizens addressing inequity not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Purpose for the job:

Under the general guidance of the supervisor, Social Policy reports to the Chief, Field Officefor general guidance and direction, and is responsible for managing and supervising all stages of social policy programing and related advocacy from strategic planning and formulation to delivery of concrete and sustainable results. This includes programmes aimed at improving (a) public policies to reduce child poverty; (b) social protection coverage and impact on children; (c) the transparency, adequacy, equity and efficiency of child-focused public investments and financial management; and (d) governance, decentralization and accountability measures to increase public participation and the quality, equity and coverage of social services.

This encompasses both direct programme work with government and civil society partners as well as linkages and support to teams working on education, health, child protection, water and sanitation, and HIV.

Key Functions, Accountabilities and Related Duties/Tasks:

Improving Data On Child Poverty & Vulnerability And Increased Use For Policy And Programme Action

Supports the collection, analysis and user-friendly presentation of data on multidimensional and monetary child poverty, including strengthening national capacity to collect routinely, report and use data for policy decision-making.

Provides timely, regular data-driven analysis for effective prioritization, planning, and development; facilitates results-based management for planning, adjusting, and scaling-up specific social policy initiatives to reduce child poverty.

Analyzes the macroeconomic context and its impact on social development, emerging issues and social policy concerns, as well as implications for children, and proposes and promotes appropriate responses in respect of such issues and concerns, including government resource allocation policies and the effect of social welfare policies on the rights of children.

Strengthening Social Protection Coverage And Impact For Children

Supports the development of social protection policies, legislation and programmes with attention to increasing coverage of and impact on children, with special attention the most marginalized. Identifies, generates and presents evidence to support this goal in collaboration with partners.

Promotes strengthening of integrated social protection systems, providing technical support to partners to improve the design of cash transfers and child grants and improve linkages with other social protection interventions such as health insurance, public works and social care services as well as complementary services and intervention related to nutrition, health, education, water and sanitation, child protection and HIV.

Undertakes improved monitoring and research around social protection impact on child outcomes, and use of data and research findings for strengthening programme results.

Improving use of public financial resources for children:

Undertakes budget analysis to inform UNICEF s advocacy and technical assistance to Ministries of Finance, planning commissions and social sector ministries to improve equitable allocations for essential services for children. Works with sector colleagues to build capacity to undertake costing and cost effectiveness analysis on priority interventions to help inform policy decisions on child-focused investments.

Supports the identification of policy options for improved domestic financing of child-sensitive social protection interventions.

Undertakes, and builds capacity of partners for, improved monitoring and tracking of public expenditure to support transparency, accountability and effective financial flows for essential service delivery, including through support to district level planning, budgeting and public financial management as well as facilitating community participation.

Strengthening capacity of local governments to plan, budget, consult on and monitor child-focused social services:

Where national decentralization processes are taking place, collaborates with central and local authorities to improve policies, planning, budgeting, consultation and accountability processes so that decisions and child-focused service delivery more closely respond to the needs of local communities.

Collaborates with the central and local authorities to strengthen capacity on quality data collection, analysis for policy development, planning, implementation, coordination, monitoring of essential social services, with emphasis on community participation and accountability.

Strengthened advocacy and partnerships for child-sensitive social policy:

Supports correct and compelling use of data and evidence on the situation of children and coverage and impact of child focused services in support of the social policy programme and the country programme overall.

Establishes effective partnerships with the Government, bilateral and multilateral donors, NGOs, civil society and local leaders, the private sector, and other UN agencies to support sustained and proactive commitment to the Convention of the Rights of the Child and to achieve global UN agendas such as the Sustainable Development Goals.

Identifies other critical partners, promotes awareness and builds capacity of partners, and actively facilitates effective collaboration within the UN family.

UNICEF Programme Management:

Manages and coordinates technical support around child poverty, social protection, public finance and governance ensuring it is well planned, monitored, and implemented in a timely fashion so as to adequately support scale-up and delivery. Ensures risk analysis and risk mitigation are embedded into overall management of the support, in close consultation with UNICEF programme sections, Cooperating Partners, and governments.

Supports and contributes to effective and efficient planning, management coordination, monitoring and evaluation of the country programme. Ensures that the social planning project enhances policy dialogue, planning, supervision, technical advice, management, training, research and support; and that the monitoring and evaluation component strengthens monitoring and evaluation of the social sectors and provides support to sectoral and decentralized information systems.

Impact of Results:

The strategic and effective advocacy, planning and formulation of social policy programs/projects and the achievement of sustainable results, contributes to achievement of goals and objectives to create a protective environment for children and thus ensure their survival, development and well-being in society. Achievements in social policy programs and projects in turn contribute to maintaining/enhancing the credibility and ability of UNICEF to provide program services for mothers and children that promotes greater social equality in the country.

Competencies and level of proficiency required:

Core Values:

Core competencies:

Functional Competencies:

Education:

Experience:

Language Requirements:

Only applications of short listed candidates will be acknowledged.

Candidates are informed that allapplicationsare subject to background verification which may include academic and professional experience.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization. To apply, click on the following link http://www.unicef.org/about/employ/?job=506949

Closing date: 2017-10-11

Organization Description

Founded out of Harvard University and MIT in 2002, Dimagi is a small, award-winning global technology company with an impact-focused business model that delivers open source technology to help underserved communities in over 60 countries around the world. Our team of exceptional public health and development specialists, software developers, engineers, and field staff apply their experience in technology development, implementation, and global health care delivery to further public health and wellbeing. Our Global Services team is responsible for the implementation and delivery of projects using our core technology platform CommCare.

Dimagi s Work in India

In the next few years, our India office has set aggressive goals, both for Dimagi and across the mHealth industry, to dramatically improve healthcare delivery at scale in India and the South and East Asia regions. Global Services is the largest team within our India office, charged with the design, application development, rollout, and support of our health applications. We will continue to build on the early success of our two largest in-flight projects, in which we are partnering with the government to roll out tools for the management of malnutrition and tuberculosis across tens of thousands of health workers to improve the lives of over a hundred million beneficiaries. To do this, we are growing our world-class team and are seeking an ambitious global leader to usher this office into the new era.

Position Description

Dimagiis seeking a Director of Global Services to lead and grow our 25-person Global Services team in India.

In this role, you will:

• Provide leadership, organisation, and focus to our Global Services team in Delhi.
• Work with other country offices, and our global Operations, Technology, and Partnerships teams to innovate new processes and streamline existing ones
• Work with our project managers and project directors to oversee project delivery for our mHealth projects that are scaling across the country
• Innovate and improve on our existing team structure to ensure that we have the right people, skills, and managers to drive the success of our ambitious and groundbreaking work
• Set a high bar for individual performance and project excellence, and manage and build the team around you to meet that bar
• Ensure the team is coordinated, motivated, trained, and empowered to achieve our scale goals in 2018-2020
• Have the unique opportunity to help shape the future vision of an award-winning socially conscious technology company and industry leader in mHealth services in India.

Who you are:

You have led large-scale complex projects, systems, and teams. You are passionate about empowering teams to succeed and about creating the next generation of leaders. You are determined to make a big impact in global health and development, even if it defies convention and requires risk.

Compensation will depend on level of experience and qualifications but will be competitive with local rates. We are seeking a 3-year commitment for this position, but employment is at-will according to company policies.

Responsibilities

Global Services Leadership

• Drive program strategy and provide technical leadership to Dimagi s Global Services work in India
• Drive process improvements in how Dimagi India delivers its services and technology to achieve impact
• Coordinate and align with other global departments: Business Development, Operations, Technology collaborating with colleagues in Boston, US, Cape Town, South Africa and Dakar, Senegal
• Develop, implement, and share delivery strategies and best practices with global services teams around the world.

Project Delivery

• Oversight of project delivery at Dimagi India, in projects across India and the region. This includes point of escalation and guidance for all project managers, as well as working with project managers to handle strategic and critical partner meetings.
• In order to develop Dimagi-specific context and to remain connected with the day-to-day work of global services, you will also spend time managing project(s). This involves working alongside Project Managers and Field Managers in building applications, visiting community field sites, and training partner staff from time to time.
• Drive continuous improvement, efficiently delivering better, higher impact projects at greater scale.

Team Leadership

• Oversee the entire Global Services team in India. This includes managing the professional growth, opportunities, performance, and satisfaction of the team.
• Establish a vision for the future development and required competencies of this team, lead efforts for strategic hiring, and develop strategic relationships with relevant implementation partners
• Directly manage senior members of the India Global Services team and enable career growth and development opportunities for these people
• Continuously develop and improve a world-class India team with the drive and competencies to create long-lasting systemic improvements to the public healthcare system
• Organizational structure and development
• Organize skills development and strategic retreats
• Coordinate and collaborate the above efforts in partnership with Dimagi s People Operations team.

Required experience, skills and qualifications

• Excellent time management skills: Able to get things done at quality and on time
• Strong problem solver: Comfort with unstructured problems and ability to manage complexities under pressure.
• Outstanding verbal and written communication skills and email management skills
• Proven experience using data for decision making
• Fully autonomous and self-directed
• Empathetic and collaborative leadership style, and a strong believer in a meritocratic organizational culture
• Demonstrated experience in managing million-dollar complex projects, with proven ability to work effectively with diverse partners
• Experience leading a team through transition and growth
• Experience managing 5+ team members directly and 10+ team members indirectly, including fostering their growth and development
• Minimum 6 years of relevant experience in large program, project, or team management
• Minimum 5 years of demonstrated excellence in senior level management and leadership, including direct supervision of professional and support staff, evaluation of staff performance, and project delivery
• Fluent in oral and written English
• Degree in engineering, technology, business, public health, international development, or other related fields.

Desired

• Familiarity with the software development life cycle and experience managing the delivery of software projects, whether from a project management or engineering perspective: Appetite and ability to grasp and apply complex technical concepts.
• Previous experience managing a major department or country office
• Strong understanding of project management methodologies, preferably with experience in project management tools like Microsoft Project or Asana
• Experience working with the Indian government
• Experience working in an international team
• Fluency in Hindi.

Other Job Perks

• Team Summits. The entire team will get together at least annually to meet each other, discuss goals, debate strategy, and have some fun. Read about two staff members takes on summits in Cape Townand Dakar.
• Each year, you will get 30 days paid time off.
• Trust, flexibility, and autonomy. We conduct extensive interviews to make sure we only hire the best. From the moment you join, you will not only take on significant responsibility, you will also be trusted to flexibly manage your hours and balance office time with working from home.
• 12 weeks of parental leave
• If you are asked to move to a country that is not where you are from, you are eligible for one round-trip flight home per year, paid for by Dimagi.
• Do you like travel? You will get significant travel experiences, if so desired, often to very off-the-beaten-path locations. You will also get unique opportunities to travel internationally within your first two years, either to a different country for project travel, to a different country office, or both.

Please submit your application by October 11th, 2017.

Please click on the following link to apply: http://grnh.se/7cqbr31

Closing date: 2017-10-31

Subject Matter Expert: An evaluation of the development capital investment intervention of the DFID India s private sector infrastructure portfolio, India

Social Impact is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity building services to advance development effectiveness. We work across all development sectors including democracy and governance, health and education, the environment, and economic growth. Since 1997 we have worked in over 100 countries for clients such as US government agencies, bilateral donors, multilateral development banks, foundations, and nonprofits.

Proposal Objective:

DFID seeks to conduct a 500,000, three-year evaluation of capital intervention through debt and equity within DFID India s private sector infrastructure portfolio. In particular, research and evaluation will 1. Test the feasibility and effectiveness of debt and equity instruments in promoting pro-poor private investments in infrastructure in India s low-income states while achieving developmental outcomes; 2. Assess the conditions (policy, regulation, and institutional capacity) for replicating these instruments in India and beyond. The purpose of the study is to learn lessons from an innovative market-led infrastructure financing mechanism in low income states and to ensure accountability in terms of optimizing development outcomes.

Position Description:

Social Impact is seeking a Subject Matter Expert to provide overall guidance on equity and debt capital investments in India s private sector infrastructure portfolio. The position will be an intermediate consultant role, over three years. Work is expected to take place both remotely, and in India.

Responsibilities:

Assume responsibility for overall guidance on identifying the infrastructure investment related issues in sectoral and geographic context.

Link investment related issues with the appropriate evaluation approach, learning support and special study activities.

Guide the evaluation team to design a complex evaluation and prior experience of evaluating private sector programs.

Oversee all aspects of theoretical and empirical guidance to the analytics and survey team.

Provide relevant technical guidance.

Lead consultations with implementing partners.

Identify and execute appropriate agreed upon methodology, field work and research, and report writing.

Interpret and present findings to both researchers and non-researchers.

Qualifications:

Master s degree in economics, finance, international development, or a similar related field required.

At least 15 years experience working on equity and debt financing of infrastructure across sectors.

Strong background in financial analysis, the private sector and economics; Poverty and vulnerability assessments;

Experience working on pro-poor private investments in infrastructure in India s eight low- income states preferred.

Substantial experience in assessing the pre-conditions (policy, regulation, and institutional capacity) necessary for replicating these instruments in Indian context.

A thorough understanding of ethnography in the eight target states, including Rajasthan, Odisha, Maharashtra, Madhya Pradesh, and West Bengal.

A consistent track record of publishing in academic journals.

Experience working on evaluations and/or research of private sector approaches.

Strong analytical and report writing and task management skills.

Fluency in English required.

Come join our energetic and innovative team! We offer you the opportunity to play a leading role in the growth of our company, work as part of a creative and committed team, and make a difference in the well-being of our world.

To learn more about Social Impact, please visit our website: http://www.socialimpact.com

SI is an EEO/AA/ADA Veterans Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Only selected candidates will be contacted for an interview. Please, no phone calls.

https://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=SOCIIMPA2&cws=1&rid=1696

Closing date: 2017-10-31

Social Impact is a global development management consulting firm. We provide monitoring, evaluation, strategic planning, and capacity building services to advance development effectiveness. We work across all development sectors including democracy and governance, health and education, the environment, and economic growth. Since 1997 we have worked in over 100 countries for clients such as US government agencies, bilateral donors, multilateral development banks, foundations, and nonprofits.

Proposal Objective:

SI is responding to a Task Order under the Asia Learning and Monitoring and Evaluation (ALME) contract to conduct an evaluation of a reproductive health, maternal, neonatal and child health (MNCH) project in India.

Position Description:

Social Impact is seeking a consultant Team Leader to lead the evaluation of the MNCH project. The Team Leader will oversee evaluation planning, implementation and reporting and serve as the primary point of contact with ALME/USAID India. It is expected that the work will take place both remotely, and with travel to India.

Responsibilities:

Provide overall oversight and management of the evaluation team.

Refine the evaluation strategy and convert the strategy into a realistic evaluation work plan

Finalize and negotiate the evaluation work plan with ALME/USAID India.

Lead the design and implementation of data collection protocols and instruments

Establish evaluation team roles, responsibilities, and tasks.

Ensure all necessary evaluation approvals are obtained.

Prepare for and lead remote and in-country data collection efforts.

Provide quality assurance, applying SI standard measures, throughout all phases of the evaluation

Manage all contract reporting and document production.

Manage team coordination meetings in-country and ensure that team members are working to schedule.

Coordinate the process of assembling individual input/findings for the evaluation report and finalizing the evaluation report.

Lead the preparation and presentation of key evaluation findings and recommendations to ALME/USAID India team.

Support the development and implementation of a findings utilization plan as necessary.

Qualifications:

Advanced degree in reproductive health, child health, public health, community development or a related relevant field required.

At least ten years of experience in a relevant healthcare or healthcare-focused role working with women and/or children.

Proven experience in a team management or management role, preferably working in a health and health-evaluation context.

A strong understanding of various quantitative and qualitative evaluation methodologies, surveys, and econometric/statistical analysis.

Experience undertaking large evaluation/impact assessments projects using mixed methods approaches that meet recognized standards for credibility and rigor.

Familiarity with USAID rules and regulations.

Strong analytical and report writing skills and task management.

Fluency in spoken and written English is required.

Come join our energetic and innovative team! We offer you the opportunity to play a leading role in the growth of our company, work as part of a creative and committed team, and make a difference in the well-being of our world.

To learn more about Social Impact, please visit our website: http://www.socialimpact.com

SI is an EEO/AA/ADA Veterans Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Only selected candidates will be contacted for an interview. Please, no phone calls.

https://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=SOCIIMPA2&cws=1&rid=1708

Closing date: 2017-10-31

Job Description

Dimagi s Field Managers are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences, making things work in trying environments, and developing solutions that enable people to live healthier and more productive lives.
As a Field Manager, you will dedicate your time to one of our ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi. You will work on deploying a mobile phone application, based on our CommCare platform, for strengthening service delivery of frontline workforces.

You will join our global team of Field Managers and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi. Within your first two years, you will also have at least one opportunity to travel internationally, either to a different country office or for international project work.

Responsibilities

• Project needs assessments and technology requirements definition
• Design of mHealth applications, bringing together the best combination of stakeholder inputs, field feedback, technical feasibility, and robust architectural principles
• Preparation of detailed software specifications that convert design documents into practical instructions for CommCare application builders and for software engineers to build out requisite functionality
• Building mHealth and eHealth systems using Dimagi s flagship mHealth platform, CommCare, using CommCare s application building tools
• Development of software test plans, as well as load testing and quality assurance (QA) of our mobile tools
• Explaining project matters to the technical team and technical matters to the project team
• Building the capacity of the support team to address post deployment support matters
• Technical documentation
• Other project management and capacity building support

Skills & Requirements

• Degree in computer science, engineering, information technology, or related or equivalent work experience
• Experience with XML, MySQL or other relational database, Excel, and Access
• 1 4+ years of work experience
• Outstanding proactive oral and written communication skills
• Reliable, self-directed, and resourceful
• Able to juggle many things at once
• Able to get things done
• Flexible and able to wear many hats
• Well organised and detail oriented
• Interested and able to work in a multi-cultural team distributed across the globe
• Fluent in Hindi

Note that experience with software programming is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface.

Desirable

• Quantitative data management and data analysis skills
• Experience with the complete software development lifecycle
• Experience working in India
• Desire to make a social impact
• Fluency in other Indian languages is an asset

Is this the right position for me?

The ideal candidate is interested in understanding what makes technology work in practice in low-resource settings. This person is able to self-organize and self-manage, thrives on the intricacy and challenge of application design and project management and functions at a high level when interacting with partners. This person is detail-oriented and comfortable with mobile tools, and, if she does not have software development experience already, has at least been exposed to the software development process. While we require a 24-month commitment for this position, employment at Dimagi is open ended.

All first-year Field Managers receive a salary that covers their living expenses for the year, including food, housing, travel, and leisure activities, encouraging a frugal but comfortable lifestyle. All project travel is also reimbursed. Upon strong performance in the first year, Technical Field Managers will receive a significant salary increase in their second year, as well as have the option to take on increased responsibility in their long-term careers. Dimagi is very flexible in terms of growth and career progression, and is often able to accommodate people s interests in defining their current and future roles.

Other job perks

• Extensive onboarding. This includes 2 weeks of training, followed by shadowing on existing projects, location depending on project availability.
• Team Summits. The entire team will get together at least annually to meet each other, discuss goals, debate strategy, and have some fun. Read about two field managers takes on summits in Cape Townand Dakar.
• Do you like travel? You will get unique opportunities to travel internationally within your first two years, either to a different country for project travel, to a different country office, or both.
• If you are asked to move to a country that is not where you are from, you are eligible for one round-trip flight home per year, paid for by Dimagi.
• Personal Initiative Days . This is blocked off time, outside of work responsibilities, to come up with tangible outputs of impactful ideas that align with your job.
• Each year, you will get 30 days paid time off.
• Health and travel insurance. Dimagi provides an employer-sponsored health insurance plan for Dimagi India staff and insurance on business trips.

Please click on the following link to apply: http://grnh.se/ufvl2n1

Closing date: 2017-10-31

Job Description

Dimagi s Field Managers are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences, developing solutions in trying environments, that enable people to live healthier and more productive lives.
As a Field Manager, you will dedicate your time to one of our ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi (where our office is located) or Mumbai (a major site for deployment of our system). You will work on deploying CommCare, a mobile phone application for strengthening service delivery of frontline workforces.

You will join our global team of Field Managers and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi. Within your first two years, you will also have at least one opportunity to travel internationally, either to a different country office or for international project work.

Responsibilities

• Gathering software requirements, discussing and getting aligned with stakeholders on system design
• Managing partner relationships, including navigating a diverse eco-system of stakeholders from government officials to subject matter experts to NGO staff to frontline health workers and community members. Building consensus, managing expectations, and coordinating with these groups
• Supporting rollout of mHealth deployments, through ToTs, supportive training content, and logistics management
• Designing scalable systems for sustained management of mHealth deployments, working in conjunction with rollout partners, hardware and software vendors, contact centers, and the government
• Gathering feedback from the mobile users in low-resource settings on the usability and effectiveness of our software, as we continually strive to improve it
• Helping with the structuring of supportive supervision for end users to understand the system, identify or resolve software bugs, and report issues to the appropriate channels
• Continually striving to improve how well, effectively, and innovatively mHealth systems run
• Design and development mobile technology systems using Dimagi s flagship mHealth platform, CommCare
• Other project management and programmatic support

Skills & Requirements

• 1 4+ years of work experience
• Outstanding proactive oral and written communication skills
• Reliable, self-directed, and resourceful
• Able to juggle many things at once
• Flexible and able to wear many hats

• Well organised and detail oriented

• Interested and able to work in a multi-cultural team spanning multiple geographies

• Fluent in Hindi

Desirable

• Fluency in Marathi is a strong asset. Fluency in other Indian languages is also helpful.
• Experience working with the software development life cycle on information and communication technology (ICT) projects
• Experience working in the tuberculosis sector
• Experience working in India
• Project management experience
• Experience working in complex, multi-stakeholder environments
• Comfort with mathematics, statistics, or data management
• Desire to make a social impact

Is this the right position for me?

Our Field Manager program is designed for adaptable, self-motivated, team-oriented people. They are software engineers, public health experts, management consultants, and program officers. While we require a 24-month commitment for this position, employment at Dimagi is open ended.

All first-year Field Managers receive a salary that covers their living expenses for the year, including food, housing, travel, and leisure activities, encouraging a frugal but comfortable lifestyle. All project travel is also reimbursed. Upon strong performance in the first year, Field Managers will receive a significant salary increase in their second year, as well as have the option to take on increased responsibility in their long-term careers. Dimagi is very flexible in terms of growth and career progression, and is often able to accommodate people s interests in defining their current and future roles.

Other Job Perks

• Extensive onboarding. This includes 2 weeks of training, followed by shadowing on existing projects, location depending on project availability.
• Team Summits. The entire team will get together at least annually to meet each other, discuss goals, debate strategy, and have some fun. Read about two field managers takes on summits in Cape Townand Dakar.
• Do you like travel? You will get unique opportunities to travel internationally within your first two years, either to a different country for project travel, to a different country office, or both.
• If you are asked to move to a country that is not where you are from, you are eligible for one round-trip flight home per year, paid for by Dimagi.

• Personal Initiative Days . This is blocked off time, outside of work responsibilities, to come up with tangible outputs of impactful ideas that align with your job.

• Each year, you will get 30 days paid time off.

• Health and travel insurance. Dimagi provides an employer-sponsored health insurance plan for Dimagi India staff and insurance on business trips.

Please click on the following link to apply: http://grnh.se/vu53yd1

Closing date: 2017-10-31

Vital Strategies, a Public Health Organization (https://www.vitalstrategies.org/) and an affiliate of The Union, seeks a Surveillance Coordinator for various projects in Mumbai.

Key Responsibilities / Profile:
Is motivated to work in Mumbai, able to work with diverse stakeholders, is flexible and can easily adapt to the requirements of the team.
Support the team in conducting road & traffic surveys, entry of traffic data and analysis, report preparations, power point presentations, etc
Support various activities such as data entry, data processing, analysis & generate statistical reports. Prior experience in data entry and analysis of traffic data will be an advantage.
Work closely with diverse government agencies and other partners to coordinate the planning and implementation of a new crash database for Mumbai
Conduct data cleaning and management of designated data set(s)
Conduct analyses and prepare tables and maps both for routine review and for special queries.
Provide mentoring and support to appropriate government staff in skills and best practices for data cleaning, management, and descriptive analysis
Work with MCGM Health to assess the quality of cause of death coding for injury deaths
Depending on findings, facilitate agreements between government departments for road fatality data sharing and linkage
In collaboration with government staff, conduct data linkage and analysis of vital records and police crash fatality records
In collaboration with government, and other staff, prepare annual Mumbai road safety report
Promote data use for policy and planning among key road safety stakeholders

Qualifications
Graduate degree in relevant field (e.g., public health, epidemiology, biostatistics)
5+ years experience in public health (ideally epidemiology) or in data management or analysis related to transportation, public policy
Quantitative data analysis skills
Proven capacity to work with colleagues in multidisciplinary or multi-agency setting
Excellent communication skills
English language proficiency
Good skills to work in MS Excel, ACCESS, SPSS and other statistical packages. Skills in GIS, A Cad will be an advantage.
Working knowledge in Marathi is a must. Candidate should be able to read, understand and interpret documents in Marathi

Email a 1-page CV in pdf format, as well as a 1-page cover letter in pdf format, to jobs@bigrs.org. Do not email any other attachments.